Recovery performance & oversight
Master servicing and recovery management for defaulted portfolios.
Centralized oversight of recovery performance, compliance, and reporting for defaulted and special asset portfolios—including coordination across agencies and workflows.
Why this work matters
Defaulted and special-asset portfolios become harder to manage when recovery activity, agencies, cash flows, compliance, and reporting are spread across multiple parties and workflows.
A coordinated operating model gives management clearer visibility into recovery performance, strengthens accountability across agencies and vendors, supports compliance oversight, and reduces the internal burden of managing a fragmented recovery ecosystem.
What we do
- Collection agency oversight and placement strategy
- Compliance and regulatory monitoring
- Recovery and portfolio administration
- Cash-flow reconciliation and data integrity
- Loan-level and executive recovery reporting
- Bankruptcy, deceased, and military monitoring support
Who this serves
Who typically engages this service
Funds that originate or own loan portfolios, banks with consumer or commercial portfolios, fintech and specialty finance lenders, credit buyers and distressed investors, ABS trusts and structured credit vehicles, and platforms using multiple collection agencies.
Primary stakeholders
Heads of Collections / Recovery, COOs, business unit leaders, credit administration, special assets and asset management, and general counsel / compliance leaders.
Common triggers
- Underperforming recoveries
- Fragmented agency networks
- Compliance concerns
- Portfolio acquisition
- Need for centralized reporting
What clients gain
- Improved recovery visibility and performance discipline
- Centralized control across agencies and workflows
- Stronger compliance and exception management
- Reporting that supports investor and lender oversight
Tell us what you’re trying to solve.
Whether you are building a new capability, strengthening an existing function, or addressing a specific operating challenge, we can help determine the right path forward.